Thank you for choosing AHAME HOLDING LTD. Please read this refund and return policy carefully before purchasing. Submitting your order indicates your agreement to all contents of this policy.
- General Policy
At AHAME HOLDING LTD, we are committed to providing our customers with high-quality products and services.
All items are final sale. We generally do not accept returns, exchanges, or refunds except for cases of product quality issues, receiving the wrong item, or serious damage during shipping.
Please carefully confirm the product information, specifications, quantity, and shipping address before placing your order.
- Situations Where Returns or Refunds Are Not Accepted
The following situations do not qualify for returns or refunds:
Change of purchase intention or subjective dislike of the product;
No longer needing the product after purchase;
Order error;
Used, installed, cleaned, or damaged by the customer;
The product’s value has been damaged due to customer reasons;
Return requests exceeding the stipulated application period;
The product is as described but does not meet personal expectations.
- Acceptable Returns or Refunds
You may be eligible to apply for a return, exchange, or refund if:
The received goods have a manufacturing defect;
The wrong goods were received;
The goods are clearly inconsistent with the order contents;
The goods were severely damaged during transportation;
The goods have quality problems that affect normal use.
- Application Deadline
If you find a quality problem with the goods, please contact us within 7 days of receiving them.
Applications submitted after 7 days may not be processed.
- Return Application Process
When applying for a return or refund, please contact us by email and provide the following information:
Order number;
Purchaser’s name;
Product name;
Detailed description of the problem;
Clear photos or videos as supporting documentation.
Our customer service team will review your application upon receipt and respond with the processing result as soon as possible.
- Review and Processing
After receiving your application, we will review the relevant materials.
If it is confirmed to be a quality problem, we may provide the following solutions depending on the actual situation:
Free replacement of the goods;
Reissue of the goods;
Partial refund;
Full refund. AHAME HOLDING LTD reserves the final right to review and decide on all refund and return requests.
- Return Requirements
For returned goods:
Goods must be in their original condition;
Including original packaging and accessories;
Undamaged or altered.
Unauthorized returns may not be eligible for refunds or exchanges.
- Refund Processing Time
After approval:
Refunds will be returned to the original payment method;
Refund processing time is typically 5–10 business days;
Specific arrival times may vary depending on the processing speed of banks, credit card institutions, or payment service providers.
- Shipping Information
Goods with Quality Issues
If the issue is confirmed to be due to product quality, incorrect shipment, or damage during transportation:
The customer will not incur reasonable return costs;
Or a compensation plan may be provided depending on the specific circumstances.
Non-Quality Issues
Due to our final sales policy, goods without quality issues are generally not eligible for returns or refunds.
- Order Cancellation
We will process your order as soon as possible after submission.
If your order has not yet entered the shipping process, you can contact us to cancel it.
If your order has already been shipped, it cannot be cancelled and this refund and return policy applies.
- Contact Us
If you have any questions about this refund and return policy, please contact us:
Address: 239 Ribbleton Lane, Preston, England, PR1 5EA
Email: heidibennett800@hotmail.com
Phone: +44 7538348173
We will assist you as quickly as possible and strive to ensure a smooth and satisfactory shopping experience.